This firm of solicitors wanted to reduce communication costs and also improve it's responsiveness to both clients and colleagues.
This growing firm of solicitors had expanded through organic growth and acquisition to eight offices spread out across the east of England. Each site was independently sourcing its Internet access and ISDN lines as well as managing a varied range of telephone systems.
Having evaluated the existing infrastructure, the IT Director worked with Intercity to deploy a solution that would consolidate the multiple systems into one unified communications platform.
The first phase of the project was to deploy a robust connectivity infrastructure and so Intercity rebuilt the firm’s wide area network using a mixture of high availability Ethernet fibre and Ethernet First Mile services alongside ADSL and Fibre optic broadband connections. Resilient access to the Internet was provided via the head office and an external Disaster Recovery site.
As well as wanting to reduce their multiple telephone systems down to just one, the customer also wanted many advanced Unified Communications features such as desktop integration and presence to improve employee productivity and their ability to respond faster to colleagues and clients.
Orbit was the perfect fit and Intercity deployed a multi-server solution which delivers an integrated communications hub to 220 users across the various offices. The entire project from site survey to system installation and training was managed by Intercity to minimise disruption for the customer.
"Each of our eight offices relied on individual telephone systems, but we now have just one system routing calls whilst keeping eight reception desks, each with a simple interface to manage everything, giving more control and visibility".IT Director