Never lose the thread of a conversation with all messages linked to calls
Do away with business travel, with video calling and conferencing letting you 'meet' on your desktop
Put callers through to the right person, instantly seeing who's available to take a call
Pass customers to the right person at the push of a button
Share calls across your teams so they're never left unanswered
Answer calls from any group member’s phone with call pickup.
Avoid callers having to ring again by parking and picking up calls
Never miss a call by simultaneously routing calls to both your deskphone and mobile.
Callers can get you on the same number regardless of where you're working from.
Find out who's left a message from any device.
See and prioritise your responses to voicemail at a glance.
Use your number and preferences on any available hot desk phone within the business.
Off to a meeting but can't afford to miss the call? Simply route calls to colleagues.
Instantly change how your system works by updating sites, groups and departments quickly and easily.
Pull up customer details as they call in, with seamless integration with critical business systems.
Personalise the service you deliver by seeing who's calling before you pick up.
Instant visibility of all inbound and outbound calls.
Transfer calls between sites as if the person was sitting in the same office.
Get closer to your customers by using any geographic area code no matter where you're located
Stop retyping numbers from an email or a webpage. Simply hover your mouse over the number and click to dial!
Avoid callers being passed on endlessly by routing to the right department or person straight away
Customers never get an engaged tone with call waiting.
Send service alerts and event reminders to customers and colleagues
Let your caller decide which department is best placed to help them.
Keep customers informed about new products and services during hold time.
Avoid unauthorised calls by only allowing authenticated phones and employees make and receive calls.
Limit bill shock by assigning spend limits to lines.
Prevent number abuse and high call charges by restricting access to international or premium rate numbers